Certified Lactation Counselors Staff Mom and Baby Customer Care Team
The majority of the team at Acelleron, one of the Northeast’s leading home medical equipment providers with a focus on respiratory and prenatal/postpartum needs, has obtained the status of Certified Lactation Counselor (CLC) through Healthy Children’s Center for Breastfeeding, which states that “CLC certification holders have demonstrated competence in the lactation skills, knowledge and attitudes that are essential to helping women in the United States and have agreed to comply with The Academy of Lactation Policy and Practice code of ethics.”
Currently, 80 percent of the CCS team has obtained their CLC certification. The entire team is expected to be certified by the end of 2018. This includes any new staff members hired in the next six months.
The CCS team has always had an extensive understanding of the different breast pump options that Acelleron carries. They are now able to combine their thorough understanding of the product line with increased knowledge into lactation. This benefits every mother who calls with questions, such as “What is the best pump (for me)? Why are there so many options? How do I use my pump?”
Ordering a breast pump through Acelleron Medical Products (AMP) takes three simple steps: place your order, Acelleron verifies your insurance, you receive your free pump. Now, with Certified Lactation Counselor certification, the Mom and Baby Customer Care Specialist (CCS) Team has made this experience even more supportive and individualized.
Courtney Norberg, processing manager at Acelleron said, “Becoming a CLC has helped me understand new mothers overall. [It] has allowed me to relate to and understand our moms on a more personal level — whether regarding personal issues with feeding or frustration with insurance in the midst of having a newborn.”
“Our employees were very excited when we released this news and offered this program,” stated Jason Canzano, managing director. “They felt more supported and better equipped to help our expecting moms with ordering their breast pump, as well as handling any basic breastfeeding questions. Our organization takes pride in its culture, values and customers. We believe employee development is a key component to delivering on all three of those aspects.”
For more information about Acelleron services or to order a free breast pump through insurance, visit acelleron.com. Also contact Acelleron Medical Products, North Andover, Mass. at 877-932-6327 or visit https://acelleron.com- breastpumps@acelleron.com for more information.
About Acelleron: Acelleron is one of the Northeast’s leading home medical equipment providers with a focus on respiratory and prenatal/postpartum needs. Acelleron, dedicated to delivering the highest standards of care to customers and community, is accredited by the Community Health Accreditation Program (CHAP).